| Where do I find the set-up instruction films? |
Choose your tent and click on "Set up".
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| Can I buy directly from Outwell? |
Sorry, you can not buy direct from us. We only sell to Camping and Outdoor shops. You will find your nearest dealer at the link below:
However, it is possiple to buy older models and products from the remaining stock at www.outletcamping.com
Click here for the nearest dealer |
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| Where can I get an Outwell CAMP Magazine? |
You can download our Outwell CAMP Magazine right here:
Click here to download the Outwell CAMP Magazine |
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| What is the price of a specific product? |
Please contact your nearest dealer and they will help you with price and availability.
Click here for the nearest dealer |
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| I believe that I have a faulty product! |
Any product that you feel is faulty must be returned to the dealer where it was purchased.
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| I have a broken part, where can I get a replacement? |
If you have a broken part on your tent you must contact the dealer where you purchased the tent from. They will be able to obtain any replacement parts needed.
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| I bought my tent more than 3 years ago and need a replacement part! What do I do? |
We do try to keep spare parts for tents a few years old – for price and availability please contact your local dealer.
Click here for the nearest dealer |
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| I have damaged my tent and would like to get it repaired - what do I do? |
We would recommend that you contact www.scottishmountaingear.com (In Holland: www.tentreparaties.nl) who are our specified repairers in the UK or your local dealer may also be able to provide you with details of a local repair facility.
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| Can I get insurance for my tent? |
You can get insurance for your tent and we would suggest contacting The Caravan and Camping Club in the UK, if you are a UK residence.
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| I have just bought my tent - do I need to weather it? |
No you do not need to weather your tent but it is always advisable that you pitch your tent before going away just to ensure that you are comfortable with the way it pitches and packs away again.
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| Should I pitch my tent before I go away? |
Yes it is always advisable that you pitch your tent before going away just to ensure that you are comfortable with the way it pitches and packs away again.
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| Will I get condensation in my tent? |
You will probably experience some condensation in your tent – this is a natural occurrence and should not be confused with the thought that your tent is leaking. Modern, fully sealed tents are more prone to the appearance of condensation as it can be seen more readily inside the tent.
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